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We ordered from Freshly because I am dealing with an illness and unable to get out much. The first order never arrived. They said they would credit our account and give us a $20.00 credit on our next order. They said it would be delivered today, Saturday. I accidentally found out they had delivered by FedEx but to the wrong address. Freshly needs to make sure FedEx does not make a delivery to the wrong address or they need to find another way to deliver the food. I have not tried the food yet because they keep screwing up so I do not know what the food quality is like. A few people on here say it is pretty bad.
Un H.'s review of Freshly earned a Very Helpful vote
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It is sooooo terrible I had to stop eating and come give somewhere to write a review. Let me...
Hi Un, I'm so sorry for any trouble you encountered with delivery! It's never our intention to not have your meals arrive as scheduled, and we do everything we can to prevent any disruptions. Communication is important to us and we do our very best to keep you updated whenever there is a possible issue. While carrier delays are out of the norm, weather-related issues, road closures, driver confusion, etc. can wreak havoc.
Of course, we have a delivery team dedicated to working with the carriers to ensure successful deliveries, and we're always sure to compensate when delays arise. We're also diligently working to get these recent troubles rectified!
With that said, I have reached out to you in a private message to better assist you and try to make things right! Again, truly do apologize for any inconvenience this may have caused!