My 2020 DRZ 400S was parked curbside while I was at work. Some dumbass ran into it and damaged the front forks and caused various cosmetic damage. I was devastated. I love my bike and have thousands into performance upgrades. A quick search into my options turned up OEM Dirt Bike Parts. 1 quick email and I was promptly contacted by Boston to let me know what my options were. He quickly put together an upgraded package (DLC upside-down front forks to replace the conventional forks as well as all the goodies to go with it). We agreed on a very fair price and within hours I had received tracking info. The parts arrived quickly and upon inspection, I noticed a slight bit of leakage from one of the fork seals (nothing malicious here, just $#*! happens). I reached out to Boston and not only was he apologetic but also offered me several options including a return with a full refund. I really like this set up so I took him up with his offer to send me parts to fix it and cover any labor costs. In addition, he offered me a store credit to make up for any inconvenience. He is a stand-up guy who obviously has a passion for motorcycles as well as his customers. I will be using his shop exclusively at this point. Thank you!