I recently ordered from them for the 1st time to get the keri wig i didnt open it until a month later for my sisters bday and when i did one side was way shorter than the other and both sides were supposed to be the same length i emailed them they said its past 30 days nothing we can do and even sent pics like they asked i called the number but it didnt work so i emailed again to see if i could get a good discount if i purchased it again to get the right one i should of gotten the 1st time but they said unfortunately theres nothing we can do about it so needless to say that was my first and last time ordering from them
Please refer to our return policy that was agreed to upon ordering. It is located here http://www.wigtypes.com/customer_service_policies_return.php