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The contacts I ordered came in quickly and were in good condition. I'm very happy with that service. There has been a problem with the mail in rebate though. I mailed it 4-5 weeks ago, and I reached out via the lens.com chat and they said that they had not received it. So that is frustration. I don't know if that's on the postal service or lens.com, but it is frustrating. They instructed me to resend the rebate form. So we will see if that works.
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Tyler,
I apologize for the issues you experienced with the rebate. I show that we have spoke with you today and resolved the issue. We are more than happy to help with any issues you experience with the contacts, rebates or anything else relating to Lens.com. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen - Manager Lens.com