Twana S.

Crap! They're not professional!

This is just another dress site making promises they can't keep. It seems like in the dress buying industry it's normal for these companies to tell you they have something in stock and ready for shipping that they don't. I covered all my bases with them to ensure a dress was in stock and ready to ship before I tied up my money to only end up finding out they never had the dress in stock. They promised me a dress would be shipped out on a specific date to which I verified with their online reps on that day that it would be shipped. I was told yes, no worries. So happy me went to bed, after noticing at end of business it still wasn't saying shipped, thinking it was some type of system update glitch on their end. Though deep inside I had already saved room for disappointment because i've had this same issue happen before. No email, no phone call, no nothing to let me know there was a problem with the order after they probably have a million and one notes in their system about me contacting them regarding my order to make sure there were no issues. I decided to call them the following day (in the afternoon) to have them tell me the dress was damaged in shipping and if I would like a refund. Now had I NOT emphasized to these people that I didn't want my money tied up with them if they didn't have the dress ready to ship because my wear date was pretty near, I wouldn't have been this upset. BUT still they insisted they had the dress and it would ship. Now from my experience I would say they NEVER had this dress in stock. It's a 2012 collection. Nothing was damaged! The designer just couldn't get it to them on time and they failed me as a customer due to their incompetence. I was NOT ordering a made to order dress. I'm even more upset that it took me calling them for me to be notified that there was a problem with the order. Their website just continued to say processing order up until I contacted them then it said refunded. WOW! They have no respect for your wear date future shoppers. Beware and make sure if you need a dress that you know about your events WAYYY in advance or you will have the time of your life. I understand that things happen but I wouldn't shop with netfashionave again just because of their unprofessionalism. They knew my wear date but didn't think with a couple days left I needed to know there was a problem.