I worked for this company almost a year, without complaints. I didn't understand why on the app we're not aware customers have animals. I felt the company didn't care about employees to add that link in with other requests. Customers should be charged more when they have animals! My experience with the company towards the end was horrible! I was getting laundry that was covered with dog hair and cat feces! I couldn't reach a manager to discuss situations until there was a complaint! I ended my employment!