T S.

I had just arrived from the airport for my trip and was super excited to begin my vacation. However, my friend and I called for an Uber... which I highly regret now... that totally switched my happy mood into pure frustration and put me into the worst mood possible...

My friend had took my phone to call for an Uber. The Uber driver was very poor at communicating his destination. After waiting around for a bit, we told him we were at the gate that he told us to be waiting for him after running there in a hurry. He was very short and rude in the manner in which he communicated. Once I told him we were in arrivals, he told us that he said to be departures and cancelled the ride, and Uber had to audacity to charge me for NO service!

In the normal world, when people arrive at a destination from a flight, they get picked up in "arrivals". I tried to contact Uber, but apparently they do not have a real phone line to call customer support. Trying to get my money back was such a pain and ruined the whole start of my trip. All I wanted was my money back, and I probably would have been fine and a little irritated about the experience but probably would of still continued to use Uber if they had simply refunded me... However, they would only give me "Uber credit" to use on my next trip and still charged my card. I told them to remove the charge from my card, but they said that was "against their policy".

I have talked with a few others that have similar situations happen to them, and they were able to get full refunds for their charged cancellation... but I don't know why refunding my card in particular was against their policy. Seems as if the company picks and chooses who they want to refund... which wouldn't qualify as a "policy".

I guess they would prefer to lose a customer to a competitor than refund a simple $5 cancellation. That simple $5 costs them close to $200 in lost revenue just for that weekend with all of us using Lyft and other transportation services instead. My first Lyft ride was really great, the driver had even given us complimentary waters and protein bars and his car seats were actually cool massage chairs!

Back to the point, Uber is not a good company... there are sooo many things that are wrong with them aside from stealing money from customers. They prefer employees that are greedy and will do anything at all costs to get ahead. I'm not just referring to the drivers (some have which have been nice to me on other occasions), I'm referring to the corporate dogs that devalue everyone around them. Here is a link to an article if you would like to learn more about the toxicity of the Uber culture...

https://www.mediabistro.com/employer/blog/news/travis-kalanick-king-hr-fails-finally-ousted-uber/