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[Update Added Below]
I gave Scribd a try by subscribing to their one-month membership trial. That wasn't bad but since I use my Kindle most of the time, so I decided to cancel the trial. They took me through a couple of steps, left me thinking that I was done. And guess what! I was charged in the next month. So I calmed me down, go to Account Setting to find that my membership is still activated. I tried to go through the cancellation again. And just like the last time, after a couple of steps, I thought it was done. But no mail, nor any notification! I started to freak out, I did it again, this time I just noticed that the cancellation just didn't end there (like most pages, you click Cancel, then you click Confirm, and you're done). Although the third page said something like they had acknowledged (We want to change or whatsoever), and below there was a tiny text, yeah, TEXT - NOT EVEN a BUTTON saying "Continue to cancel". What the hell? Okay then, take my $8.99 and you will never have me or any of my friends ever coming to your site ever ever again!
- Update - 2018/7/6
Looks like my voice was heard, and they offered me a refund after all. I can barely say that I changed my mind about their system, though. At least they tried to solve the problems that it created. And I appreciate their effort. Hope that they will make the cancellation process more transparent and user-friendly. Maybe I will be back.
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Hi Trung - I'm so sorry to hear about your frustrations with our subscription, but I'm so glad it was resolved for you! If you ever have any questions or issues, please email us at help@scribd.com and, as you have witnessed first-hand, we have great customer service and are happy to help in any way!