I ordered a picture for my son and his wife for Christmas. I tracked the package and saw it had been delivered; however, I couldn't find the package. I notified art.com and received a reply that they would ship a second package. The second package was due to be received on December 26. I was disappointed but figured better late than never. Oddly enough, my original package arrived. I contacted art.com to inform them and they supplied me with a return label. That is great customer service.