Troy O.

Overall for the price paid, I expected a system that was a little more refined, a lot of

The components come together like an amature cobled this thing together in their garage

To make it work. After installed it does work and seems to be adequately sturdy for its

Purpose.

My lift arrived with the following problems:
-Final Limit Error - I immediately called my sales rep Danny Efron for assistance and he

Quickly transferred me to parts, which went straight to voicemail, I left a message and

Now, 2 days later still no response. Apparently once they get your money they're out of

The customer service business and you're on you own. Lucky thing I'm a retired

Electronics tech and they do provide a wiring diagram. I found the problem with

Adjustment of the Safety Gear Limit switch, not sure what that switch does, it's

Attached to a bunch of levers and springs, I adjusted it until the error disappeared.
-I was missing the fused link that you are suppose to connect between the batteries, I

Fabricated one.
-The lead that they included to connect the last battery to the power switch was too

Short, I fabricated one of them as well.
-A big gouge in both halves of the rail, the gouge on the top rail is cosmetic, but the

Gouge on the bottom rail was on the side of the rail which interfered with the passing

Of the carriage assembly. I had to use a flat file to smooth out the guide roller

Opening to allow smooth passage past that point.
-No hardware was sent to attach the upper rail end cap, I took a screw out of the bottom

Cap and matched it a the hardware store, wouldn't you know, apparently the two rail

Sections I received are from different extrusions, the holes for the upper cap are

Larger in diameter than the bottom rail, a second trip back to the store for some

Thicker screws.
-The power leads from off of the power supply that you are suppose to connect to the

Rail already have the connectors crimped onto the wires. Pretty interesting when you

Are suppose to thread this end of the wire through the cable gland on the rail, but it

Is physically impossible to do that with the connectors already on the wire, I had to

Cut them off, back to the hardware store for connectors and install new connectors after

The wire was threaded through the gland.
-After getting this thing to finally work, It would not charge, so I had to take it all

Apart again (3rd time) only to troubleshoot it down to a blown 7.5a fuse on the

Motherboard, a blown fuse on a tested unit, tested by NP on 23/3/17, notice the date of

2017, I'll get back to that below. Another trip to the hardware store for a fuse and

Everything seems to work.
-Well almost... The remotes do not seem to work, no documentation other than how to

Mount them to the wall is included. Not an important feature for me anyway.

As I mentioned my sales rep was Danny Efron, he was the most helpful person up until I

Paid. Let me explain:

I needed this lift installed before my mother arrived to live with us, he assured me I

Would have it delivered on the 13th, I was leaving on the 17th. I confirmed with him on

2 additional dates and got the same answer. Now shipping from North Caroline to my

Location is 5-7 days ground via any carrier including freight. So on the 10th I again

Inquired about shipping, got the same answer. So when it didn't show up on the 13th I

Call again and now all of a sudden I'm not going to get it in time. This was when the

Big storm hit NC, but this thing should have shipped the week before to be on time. I

Had to depart to move my mother, and it was sitting here waiting when we returned, but

With all the problems I had getting this thing up and running (see comments above) it

Took 3 days before my mother could use it, she was confined to the upstairs for 3 days

Because I had to carrier her up the stairs and she did not feel safe being carried.
Take everything that Danny Efron tells you with a grain of salt, he's just into getting

Your money. I purchased a used Horizon unit, he told me that they didn't have any used

Units in stock and that I would be receiving a new unit... even better. But did you

Notice the inspected by date on the used unit I did receive? March 2017? Yep, not in

Stock since 2017! I received what I paid for, kind of, but just don't like being lied

To. I do have buyers regret not due to the quality of the lift, but due to the lack of

Customer service. Be prepared to troubleshoot and fix this thing yourself, you'll be on

Your own once you've paid, if you think that will be an issue for you, then you should

Shop somewhere else.