I talked to 4 customer service representatives and they were helpful and very respectful, but I had the pleasure of talking to Kathy today and she was amazing! She not only help me figure out why the hat I created was not compatible, but she took the time to help me create the design I wanted on a more compatible hat! I hardly ever write reviews for companies, but Kathy was just so nice and so helpful I just had to take the time to write this review and thank zazzle for having awesome customer service reps!