I have had this subscription for over a year! Let me tell you how awful they are. Repeat products, if you have allegories they don't care. They refuse to stop sending me hair products even though I have a horrible allergy condition. You never receive emails back, chat can't help you with any issues. Basically, they don't have personal stylist. They send all their subscribers the same box each month. I have atleast 20 repeat products. So while they are drinking their lattes in New York their so called stylist are lazy and probably planning there night life instead of doing their actual job. I now plan on starting a blog contacting each and everyone of their product partners and sharing all my emails and correspondence with Birchbox. I am over companies scamming people with over promises and under delivery with no consequences. Send me an email if you would like to join up and share your stories to help make a difference. *******@gmail.com