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1 Review by Travis

StubHub

StubHub

8/8/19

0 stars.

After ordering tickets 1.5 months ahead of my event, they shipped the tickets 2 days before the event. No problem shipping the tickets, but apparently an "invalid" address did not allow my tickets to be delivered. Why were they able to be shipped, and why was I not contacted prior to shipment?? Google maps had no problem finding the address, and neither did I when I went to the location!

After calling/live chatting/emailing for multiple hours while on MY VACATION, I was afforded NO HELP. I was told to contact the Royal Mail, who told me to contact the shipper! I provided a NEW address to FlubHub, and still no shipment...

I had to purchase new tickets at DOUBLE the price from a RELIABLE ticket vendor to make it to my dream event.

I am being told that because I entered an "invalid" address, they cannot guarantee delivery and I WILL NOT be getting my money back.

This is unbelievable, I've never left a review for an app but this was well worth my time. I will continue calling and emailing until I receive a full refund and explanation as to why the tickets shipped less than 48 hour prior to the event, and I was not contacted immediately upon failed delivery.

DO NOT USE STUBHUB!!

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