travish287

Travis H.

Contributor Level

Total Points
80

1 Review by Travis

10/13/21

Horrible company. Bad quality frames, bad customer service. I ordered a couple of frames and had a number of issues.

1. Nowhere in the product description does it mention that the frame comes unassembled.
2. The frame colour does not even look remotely close to what appears on the website.
3. The plexiglass came with a massive crack in it.

When I sent a request for refund, it was ignored. When I responded to one of their spam emails, an owner called me but said they couldn't refund to Canada. She said she would replace the broken plexiglass, but I'd have to pay full price for new frames. I cut my losses, but will never be ordering from this company again. I'm shocked they are still in business.

Products used:
Frames

Service
Value
Shipping
Returns
Quality

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