Travis C.

They committed FINANCIAL FRAUD and had obvious cover-ups including ERASING the "Remarks" - the master log of all account activity which proves the fraud and unauthorized access to my account.

On October 27,2009 my phone was disconnected due to non-payment of 2 full months. The following day, someone from within Verizon accessed my account and made significant changes to LIE and inflate the amount I "owed." The reactivated my line, waived activation fee, added a second fake line of service, doubled the plan, and somehow maintained billing for 2 additional months - all without payment. My phone never worked from that day onward, regardless of billing showing my service was reactivated and "working." 100% fraud!

Obvious cover-ups were made to try and hide the Fraud including disconnecting all search criteria connected to my account, and they also DELETED the entire "Remarks" section that all levels of Verizon employees (including Executive Relations) agree is impossible to do in the system. This is the master log of ALL activity showing who accessed the account, exactly what time, and all the changes that occurred. This is a record that all companies keep to keep accurate track of all account activity.

And the search thing, I used to work there in Tech Support department and it was always incredibly easy to do manual searches for customers, no matter how old the account, with their basic info. Typing in my SSN, name, address, zip, etc all turned up no search results for all departments including Care, Tech support, Sales, Fraud, and executive Relations departments. After a BBB complaint, Verizon assigned Jaymi Moore King to me and essentially refused to let anyone else talk to me. Jaymi has been with the company since February, and she was not competent enough to even locate my account. The third Executive Relations Analyst (Heidi Koshman) had the idea to reach out to CORE. CORE is responsible for running the initial credit application. They located my account based on SSN since they are governed by federal regulations to maintain such info (thus the cover-up did not include manipulating this data).

Jaymi gave me a "FDL" - Final Decision Letter saying they "thoroughly researched the issue" and they will NEVER talk to me or respond to me again. They even eluded to me harassing them LOL. The FINANCIAL FRAUD that has occurred on my account involves changes that are impossible for a consumer like me to make, without ever making a payment in just shy of 4 whole months.

Once they found the account they did send me copies of all the bills that identify the impossible billing changes. They even backdated the plan change to maximize the cost, as well as prorate the disconnect date and add overage charges based on it. The bill prove the fake line of service they added was never used. Also, my phone never had a single minute used or kilobyte of data go in or out after the original disconnect date.

Verizon claims the final bill is valid. However, without ever locating the missing "Remarks" section it is entirely impossible for anyone to determine whether or not the FRAUD occurred, because the master log of WHO did the unauthorized access to my account was conveniently deleted. I spoke with 40+ agents on all levels who each confirmed this is not possible. And also confirmed they could not do manual searches to locate my account do to search criteria for all my personal details somehow being disconnected from the account.

For 3 weeks or so (beginning on October 25,2009 - the day they located the account), 100% of everyone who accessed my account could view the bills. Now Verizon has implemented an additional change to the system and all agents i speak with agree they do not have the ability to access or view the bills anymore.

All these years I thought the fraud most likely occurred from the hand-off from one collection company to the next. Because we see the changes in the final bills, and especially when you consider the "impossible" changes and obvious cover-ups, it is clear that the Fraud has 100% occurred from within Verizon Wireless. I want everyone in the world to know what they're doing. I never paid the money because at no point have any of the collection tried to collect the correct amount of money due to Verizon's LIES. Verizon's final stance is to redirect me to the current collection company which is still harassing me to this day. It has been 9 years and they cannot legally collect from me since it is beyond the stature of limitation. However, they screwed my credit for 7 years, and if I get a new phone number tomorrow, collections can legally acquire it and continue to harass me even though they cannot legally collect from me in a court of law.

It is inconceivable to think this has only happened to just me. The obvious cover-ups to attempt to mask their FRAUD must include other innocent customers, where Verizon LIED to inflate their numbers too, so that they can sell the "debt" for a higher amount the collection company.

Verizon HAS NOT thoroughly researched and address the concern until the "Remarks" are recovered, or at the very least, explained why they are missing on what seems to be my account only. In my 15 or so calls to Fraud Department and other department, only one person ever (guy in Fraud) says he has seen Remarks section deleted. He said "hmm, that's weird. That's the second account today with Remarks missing."

Verizon Wireless 100% committed FINANCIAL FRAUD against me. And it curdles my blood to this a company like this is most likely doing this to other people as well.