Tracy V.

This is the second time i've tried this service after being a loyal shipt user for 3 years. I tried this instacart service twice because i needed items that i couldn't get with shipt. I've been a shipt shopper for 3 years without an issue, today was the second time i tried your service and it was a complete nightmare. First the shopper picked a store to shop at that was not my preferred store so products i ordered were not for sale at the store he chose. I spent 30 minutes on the phone with a supervisor and i was told it was resolved and the shopper would be stopping at the correct store on his way to pick up the items that were missed from the wrong store. I check my account an hour later to see that my order was canceled without a text or email so i wasted 3 hours of my life dealing with a bunch of incompetent employees.
They made me re enter my order and start again so of course you deduct the $127 for a second time out of my account, i'm told i'm getting a $40 credit on the order after waiting 22:40 minutes on the phone to speak to instacart who then looped kroger into the call. I call back because it looks like my order was getting cancelled again so i call AGAIN and speak to another incompetent supervisor who tells me he's looking for another shopper and tells me i don't have a credit for $40 on my account when i asked him to verify it would be used on this order. So we have to call kroger YET AGAIN, and finally was taken care of ONLY after i made the supervisor email me that i would be getting this credit.
I WILL NEVER use you terrible service again... two horrible experiences is enough for me. This shopping experience took 6 hours today... that is absolutely ridiculous. No wonder Whole Foods dropped you, your entire company is a $#*! show.