Tracy M.

We wanted to renew our passports and, by mistake, choose this company, After we started the process, we were unsure about this company and felt it was a scam. It was all thru email and customer service rep, only used his first name (probably not his name) the email was written unprofessional. They wanted us to package the passports and they would have them picked up... weird. We decided this was not a good idea. We contacted them for a refund and they said we would get it within a few days. We had to keep on contacting them and they kept delaying the refund. Exactly what they wanted, I got sick of requesting a $196.00 refund and calling did no good. Don't use them - it is a scam! Tracy M.