Tracy K.

I am horribly disappointed the PrinterPix customer service. I placed an order for a metal print on 11/28. Received a package from them on 12/8 containing someone elses order. I called, explained the issue and was told I must send a pic of what I received before they could resubmit my order to be corrected. I told them I would send the pic right away (it was sent immediately following the phone call) and explained multiple times that the corrected order MUST be received by Thurs 12/14. I called today 12/12 to check on the status and was told my order had not been resubmitted yet but they would do it right away and could not give me a timeline for when it would be received. When I spoke to them on Friday they said it would be a right turn around to get it by Thurs so I can only imagine since it was not placed until 4 days later and with the refusal to give me anything more than we will get it to you as soon as possible that I will not have it in time to give it to my out of town family member. If you are considering using PrinterPix save yourself a lot of frustration and order from a different company who will make you a priority when they mess up your order (I once had a Shutterfly order arrive damaged and they made sure I received a replacement the next day!)