Tracy S.

I ordered a dress on a Wednesday before 2 pm to wear to my granddaughters Christening on Sunday. I paid the $20 for two day shipping, assuming I would get it Friday or Saturday the latest. The dress did not arrive to late Monday. When I asked for a refund for my expedited expenses, the rep originally insisted I did not place the order until Friday (which makes no sense for a dress I needed on Sunday). Later, a supervisor admitted I did place the order on Wednesday but the bank didn't approve the charge until Thursday morning? (I never heard of this before but I still should have gotten it by Saturday). They then told me that they do not deliver on weekends! So why did they allow me to spend $20 on 2 day shipping if they knew it wouldn't get there until 5 days later! Not only did the reps lie to me about when it was ordered but for a lousy $20, they lost a good customer. If this company is not willing to take responsibility for its' own mistakes, and not willing to give even a little to help make a regular customer happy, then I would prefer to shop elsewhere!