Tracy c.

Took a top back after washing it as it started to fray, had a receipt and was only bout 24 hours earlier!... was told it was my fault or my washing machines fault! I explained about the consumer rights act 2015! They haven't a clue, all I wanted was an exchange. They were having none of it... incompetent at they job, no empathy or understanding of consumers rights. Wrote an email to complaints and have heard nothing back! Honestly it's not about the money it's about what's right. The shop I went to was fareham in Hampshire and the manager hadn't a clue... what do you expect on minimum wage!