Tracie B.

WARNING! Dreamtime.com has deceptive business practices. Dreamstime.com site and all marketing makes it appear as thought you will receive a "free" image but they really are trying to mislead you into a subscription based model where users will unknowingly incur significant future charges. They claim there was an area approving these charges on the website but I find them unclear and deceptive. Following the initial download there is no email that notifies customers of the renewal of the subscription and no effort to communicate the charges and to see a bill. They then put a 30 day disclaimer (as I was told by someone who answered the phone) that if you do not call within 30 days then the amount is non-refundable. This company should be held accountable for failure to use email marketing to notify their customers by providing a confirmation of the start of the subscription when it officially begins and to also email billing at renewal periods. It is deceptive to not notify the customer at all and then put strict guidelines around cancellation policies.