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Wanted to ask questions at the lodge I was going to stay at but got a very nice and helpful all over person (covers all the hotels) and in the end was given the phone# to the hotel I was going to lodge with anyway.
Other than that is was very easy.
I think if you are going to book with that hotel in that area, you should be given the option of ringing that hotel or for general all the time questions, eg's given, enquires phone#.
But that is just my opinion :)
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