Tory T.

I purchased 3 dresses for a Wedding on August 24th and received my order on August 30th. None of them fit correctly so i decided to return the items. I put them in the mail on September 7th and they were returned to the facility on September 19th. I then waited the 14 business days for my refund - i did not receive any notifications in that time period. On the 15th day (10/9/17) I emailed that i still had not received a return refund and they asked me what i had returned (even though the email states the return order number and they could just look it up in their system). I told them and the same day i got a notification that my return was processed. Now i have to wait 3-5 business days for the refund to hit my bank account. That brings it to a total of 35 days (IF i get my refund on the 5th day) since my return hit the mail truck...

With other websites/companies like Lulus my returns are processed and refunded the same day that they are received. I will not be shopping at Tobi again.