I ordered a marriage certificate in mid-April from this website and did not immediately receive an email confirmation, which got me worried. I then searched for the company online and became concerned that I had been the victim of a scam. I decided to wait it out and see what happened.
I eventually received an email confirmation later that day and I was able to use the the order number to check on the progress over the next few weeks. The first week in May it updated to say it had been dispatched and I received the certificates recorded delivery a few days later. Overall I was happy with the service.
My advice if you need replacement certificates:
- If you've got full details, order the replacement certificate directly from the local register office where it was originally issued (cheapest option, usually available online or by phone)
- If you have most but not full details (e.g. don't know where the marriage took place but know who and when), pay the extra £3 for the GRO search (gro.gov.uk)
- If you are missing more significant details (in my case, I knew the marriage year but not the date or location), cough up more for a service like UK Official Records, and be patient in waiting for them to arrive (mine actually arrived before a GRO order placed at the same time)