Tony S.

I purchased a pair of mens Neumel in gray. The shoelaces started to schredd after the first week. I purchased them through Zappos. I called zappos up and they were very nice although they did not carry the shoelaces they referred me to UGG. I called UGG and they took all my information and told me I would have the new shoelaces in 2 weeks time. After about three and a half weeks I put my New UGGS on again and remenbered about calling them. Now the laces have gotten even worse. I called UGG again. This customer service agent said she would send them out. Guess what a month and a half later no shoe laces. I called Zappos again thinking they might have an "in" with UGG being they sell I think many pairs of UGGS for them. They do not. But Zappos is such a good company they credited me Twenty $20 for all my trouble with UGG. They also told me that UGG has an online request form for shoe laces and such, so I filled out the form with my info and guess what? I got an email from UGG saying I was in luck and that my shoe laces would be arriving soon. Guess what? I am still waiting. Every time I venture out to the mailbox I think they will arrive. UGG Austrailia is at the bottom of my list. I will never purchase an UGG product again EVER. If I could give less then one star I would. I have sinced purchased my own laces online I have given up on UGG
Zappos is the best, UGG Australia (China Where they are made now) is the worst.