Tony H.

Brought in for wiring issue due to rodent damage. Was initially told there was damage to the engine wiring harness. The next day, was told, no it was damage to the wiring to the map sensor. None of my gauges were working in the instrument cluster. I asked about the wiring harness, was told that all was inspected under the hood and that the instrument cluster itself needed to be pulled. I declined. Told me it had to be the cluster because the truck started after fixing the bad wire for the map sensor. I took it to the dealership and behold, it was damage to the engine wiring harness. The dealer fixed it and my cluster was working. Meineke originally told me wiring harness then tried to gouge me into the cluster pull. I paid 422+ dollars for the pig tail into the map sensor. The dealer stated that the wire damage was on the firewall running to transmission. How was this missed during the labor I was charged at Meineke? That's just it, it wasn't. Instead of fixing the damage that Meineke said they spotted, they attempted to create more labor by telling me they needed to pull the cluster, Talking to the Meineke's area manager, Mike Reese and Barry Jensen ((Service Guy), it is like aerial acrobats and deflection. Mike finally uttered, well my guys aren't perfect when I asked why didn't they replace the damage that was obviously seen during their diagnostics? Mike was dismissive saying there were too many issues but never explained why Meineke failed to replace the damage they first made me aware. Meineke saw an opportunity to take advantage of me. I was charged several hours for labor Meineke did not perform. Mike also wanted to let me know that he pays his guys more than what the dealer pays. So my price is fair. Tried to call customer service, no answer. Mike informed me that I can't go no higher than him. Basically, I'm just a victim and luckily wasn't taken further advantage. I told Mike I will fight to get this resolved. Mike told me, "do what you got to do."