Tony G.’s Reviews of Oneflare & more

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11/1/18

God I wish I had of read these reviews before subjecting myself to this morally bankrupt company. Signing up for 3 free months, then had to buy $100 worth of credits. In my honest opinion, less than 30% of leads are even genuine, the other are completely fake. No business at all, then got slugged $99 for not cancelling my subscription after 3 months, even after emailing to cancel my involvement. I've sent all correspondence, contract, recording of phone conversation etc. to ACCC. This should hopefully shine a light on this scam of a business. I did contact Oneflare to have my subscription money re-credited but they refused. They picked the wrong guy this time and I will make it my business to expose this horrible business.

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Oneflare R. – Oneflare Rep Over a year old

Hi Tony,

We're sorry to hear you've had a negative experience with Oneflare.

When you sign up to a Premium Listing, you are required to let us know before renewal if you wish to cancel as it is a monthly renewing subscription. This is outlined to you before you sign up and you are required to acknowledge this before we proceed with placing the Premium Listing on your account. We listened to the call recording and have confirmed you acknowledged and agreed to this in the initial phone call you had with our New Business Consultant when signing up to the Premium Listing. As you notified us you wanted to cancel after your renewal had already been processed, we are unable to provide a refund.

We understand how frustrating it is when customers don't respond, which is why we send them periodic emails and SMS to request an update on the job. We are also happy to follow up with them manually if you let us know you haven't heard from them after 7 days of sending through your initial expression of interest to the customer.

We will automatically refund your quote if the customer indicates they're no longer going ahead with the job, or if the quote hasn't been seen within 48 hours and you haven't attempted to contact the customer.