Anthony G.

Probably as a result of the Covid years, my family has eased into the convenience of online shopping.

Obviously, many companies offer different levels of service: some offer really quick dispatch times with excellent delivery drivers, others seem to generate problematic issues with delivery and returns.

Evri, in my experience and opinion, is really, really, really, really poor in its' approach to delivery.

We began to have parcels being just "left on the doorstep". This might be a spin-off from the Covid years, (where person-to-person contact was avoided), but it's simply not acceptable now.

This became so much of a problem, that I actually have a sign on my door instructing Evri to either knock the door/ring the bell. If no answer, leave with my neighbour at 45. If no answer please leave details of re-scheduled delivery, but DO NOT leave it unattended on the doorstep.

Consistently, parcels are still left on the doorstep.

I don't know if Evri employ too much foreign labour where understanding English is not high on their list of priorities. I don't know if each individual delivery driver just wants to get the parcel dropped, so they have absolutely no duty of care towards doing their job correctly.

What I do know is that many of the companies that use Evri are paying an additional (small) fee for a SIGNATURE.

Handing a parcel to the recipient, or posting the parcel through the recipients letterbox is a successful delivery - leaving the item on the doorstep for theft or susceptibility to foul weather IS NOT.

The reason for this review, is that my daughter recently ordered a collectible book, which the company sent via Evri.

We arrived home to find a small bundle of soaking wet mush on the doorstep, with the parcel being out all day in a rainstorm.

We are now asking companies NOT to dispatch our parcels via Evri and, if they, do we will shop elsewhere.