Toni T.

I have been waiting for my refund for weeks. I finally received an email that it was processed. After a week, still no refund on my card. I contacted the company, and was told they changed systems so my credit card info was deleted. A check had been sent. I asked how much longer I would have to wait, and I was told to please be patient with the postal service. I called back to see if there was a tracking number. I also asked if they could cancel the check and overnight a new one. I was told the finance supervisor said they could cancel my check but it would cast ME $30. Horrible customer service. No common sense. Absolutely zero concern for the customer. And, that ridiculous conversation when on hold. Keeping my fingers crossed that I'll receive my refund!