I had a good surgical experience. I viewed many videos on the procedure, and I was terrified before it. When I had my pre-op with the nurse at the center, she thoroughly explained the procedures and told me what to expect. I believe that her explanation of the expectations were met. The staff is very pleasant and friendly. They make you feel like your the only patient they have. I am currently going through the healing process and expecting great results. I do have to say that the healing process was not totally discussed by the doctor and I've called the office for further clarity on my results; however, the center did schedule appointments to discuss the status of my personal results.