I have given this store well over $3000. 00 and they have treated me like poop.
When I asked to use my rewards points (I had a $20 coupon) for a $500 purchase that included a discount wig I got an email not from Heather but from her partner that I am sure was supposed to be intimidating but was instead flippant and rude.
Reward Points can not be used for 'discounted purchases' only for accessories.
"If being able to use rewards along with discounted purchases is a requirement for you in a wig store, we haven't fit your bill in the past and likely won't in the future.
Happy shopping for you, Toni!"
Well welcome to the internet John. Go to any web store and put in a promo code and get a discount.
I can use my points and rewards at Voguewigs and other wig stores on any purchases without hassles. Only at Blysterwigs do I get pushback.
They keep changing their policy on exchanges. Originally you could exchange a wig for another wig without a restocking fee. Suddenly there is a new policy but who knew? I purchased a wig and did not like the color, I let them know I was returning it for another wig the same one but a different color. In the past I was able to do that without a restocking fee. I had to wait two monthes for my ‘refund'. I received a 'gift card' of $39 which is less than half of the purchase price of the wig (shipping is an outrageous $11.00 when most companies are free). When I complained I then got a PayPal 'refund' of $20.00. Now I am stuck with a $39 gift card which will not equal much when I have to pay $11 for shipping and cannot use with any discounts.
Her older videos had some good information on color but she does disparage other companies and that is bad karma.
Her new wigs are okay but way overpriced when you tally in the shipping and return policy.
I can get good information from Taz on Youtube and there are some other great wig companies out there that don't soak you and are honest.
Buyer Beware of Blusterwigs.