Toni K.

Items unavailable but still payed huge postage. In the past I have shopped with Sports Direct and been happy but my recent experience has been more than unsatisfactory. I wanted to purchase a wetsuit for my son. Found one and also a few smaller ticket items which meant that paying the $53 postage made it worthwhile (the savings of the wetsuit compared with NZ prices). I ordered, payed, received confirmation email and then another email saying wetsuit was out of stock. I would not have purchased the other items without the wetsuit so I wanted to cancel the order. After 4 days they emailed back to say sorry, order was already processed and they couldn't cancel. They refused to acknowledge that I felt ripped off, I am now paying $53 postage for a hat and a few other small items I would never have bothered purchasing from there if i wasn't getting the wetsuit. What I'm saying is, be careful if you are relying on a 'big ticket item' being available to make your purchase worthwhile as they obviously don't always correctly state if they are available. Not happy, will definitely not be purchasing again unless I strike a fee shipping day.