Toni H.

I took a brass ornament for engraving. The clerk used two different fonts for the two initials. She stated "I guessed the machine is messed up". She damaged the product. When I told her it was not satisfactory she stated to bring the receipt and Things Remembered will reimburse the purchase price. The following day I returned with the receipt. She was there along with someone else, I assumed the Manager. He stated I had to buy a new item and then they will purchase the item. I purchased the it in another city, his response, very condescending "I guess you have to go back to that city and purchase a new one". Obviouslty something I can't do. When I told him what the other clerk (Christina) had said the day before, he relied that is not company policy. I guess they don't train their employees properly.

STAY AWAY FROM THIS STORE! SPECIALLY IF YOU ARE JUST BRINGING YOUR PERSONAL ITEM TO ENGRAVE!