Toni A.

If I could give zero stars, I would. I ordered a light fixture and what they sent (supposedly "ships from United States") was not what was pictured. Because it was not, it wouldn't work for my application.

When I notified the company, I explained that what they sent neither matched the product photo I purchased, nor the instruction manual that accompanied the item. They said "sometimes batches are slightly different, but it doesn't affect the product and you can use it", and offered me 10% rebate for my trouble. Then they offered 5%... then 15%... always with the same stupid message:

"If you want to return it back, you need to pay for the shipping fee. Since our address is in China, the fee is not cheap"

Why am I required to send to China when their site claims "ships from US" and tracking indicated shipping form NJ (apparently BOGUS).