Ton B.

I have been with Holiday Lettings for over 2 years and until this week everything was ok, and then, the guest no one wants arrived. They left the apartment in such a mess it took over 7 hours to clean the apartment, the walls has grease all over them and items in the apartment had been broken. I have less than 8 hours to get the apartment ready for the next guest. I contacted Holiday Lettings and asked for part of the damage deposit to be given to me and sent photos of the damage... remember I had a guest in the apartment so I was unable to paint. Holiday Lettings told me that they would only give me the damage deposit if I showed them an Invoice... The photos I sent were not good enough for them, I asked how could I get invoices for the work if I could not have the work done until the guests that were there had left. After 2 weeks of emails and over 3 hours of telephone calls, Holiday Lettings told me that they were going to cancel my damage claim and give the deposit back to the guest that had made all the damage. I was told by Holiday Lettings that they had not received the photos, then I was told they had received them... I was told that they had tried to contact the guest but was unable to. I was told they could do nothing with regards the review they wrote, damming me my apartment and the town after I had received 40 5* reviews. When I asked them to close my account with Holiday lettings they said there would be a fine of over £1500 to close the account and refund the guests that had booked. So at the end of the day Holiday Lettings are God, they run a call center from India, they send out the same email 10 times and do NOT get back to you. They care nothing for the people that use their site to advertise their property and there is no way of leaving them unless you pay £150 per booking. I have blocked my property after September 2017 and the Holiday Lettings can go to hell! I can not see of any other way of getting out from under this Disgusting Company