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MyUs are a bunch of scammers. Got a package sent to them, which UPS weighed at 2.6 lbs and selected the option to ship in original packaging.
This should have met the under 4lbs criteria for pricing. When shipped, I was surprised to see that they weighed the package at 4.8 lbs!
Got in touch with customer service, and they said that the package was 3.1 lbs on their scale (must have gained half a pound in transit?!) and then they REPACKAGED it inside their own box, even though it should have been sent in the original packaging.
When I called them out on this, they offered no solution, and it seems their customer support policy is "F*ck you, we handled this just fine."
Will never use them again. Came out to nearly 70CAD to ship a 2.6lb 90CAD item.
Tip for consumers:
Stay away, but if you do try it, don't setup shipping preferences, they don't mean anything and won't be held up.
Tom W.'s review of MyUS earned 3 Very Helpful votes
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Empty.
It has now been nearly FIVE WEEKS since MyUSA.com took our money to forward 3 letters to us...
Hi Tom. Our apologies for the poor experience. We would be happy to review the actual weight of shipment and provide any necessary reimbursement if you were overcharged, based on the weight of the shipment. Thank you for communicating with our support team so we can help you with this.