Getsmokelessnow seems to be a scam. They offer you a starter kit for $10.00 and then send you unordered refills for $100.00 the same refills they sell for $20.00 on their web site. The telephone # on their terms and condition site is not answered. Try an e-mail to: *******@getsmokeless.com. You need a reference # to make returns and I'm not sure that works since my account hasn't been credited yet. Live and learn. Avoid this company.