Tom P.

I was lured in by the highest quote for my Samsung Ace.

Never had any suspicions since I previously used Mazuma (or whatever you call it) and it was quick and painless. Sent my phone, got the check within a few days…

This time it was a whole different story.

I am so angry with them that I decided to write this review (and I don't usually do it)…
I always had a screen protector and a cover case on my Ace, and believe me it was in a PERFECT condition when I sent it to this scam of a company.
I accepted £44 quote and decided to recycle it because I couldn't be bothered selling it online. The envelope came in a couple of days, I carefully packaged it in a bubble wrap and sent it over.
Two days later I checked the status in my account only to find out that my phone had alleged excessive scratching on the screen(!) and the quote was lowered down to £18, also if I didn't accept it I would have to pay the release/postage fee of c. A. £9.
I got really angry, believe me – it is not about money because at the end of the day £44 is not really the end of the world. I just realised the scam behind this operation!
I wrote an angry message to them and got a reply back that they will re-assess the phone.
3 or 4 days later I checked the account again and the quote came up to £28….

And this is what they do – they rely on the fact that most of people will not be bothered paying the release fee (which in many cases is a large chunk of the phone value) or argue with them over a few quid and will agree to the revised fee which is usually ridiculous.
Started reading on them online and found that many customers (with more expensive phones) actually went and asked for their phone back and received their phones damaged or in a very poor condition. Either way – you lose with them.

My problems didn't end there. It took countless messages (and I think about 3-4 weeks) before I finally received my check.

AVOID AT ALL COST!

It is unthinkable that they manage to operate this way nowadays.