tommy t.

This company offers quite a few products but I have found the products themselves and their customer service fall short. The last two display products came with only one small sheet with instructions on how to install one part of the item, there was a total of seven boxes full of supplies... a little frustrating trying to figure that one out. Several hours and with luck on our side we got it put together right... we think. The other problem I have experienced with this company is their customer service. We had a mistake on our order and all they repeatedly refused to admit any problem on their end, until I got the lady to stay quiet enough to listen to what happened. She apologized from there and offered to reduce the restocking fee... for a mistake on their end. You have to be kidding me. And don't try calling them, you will have to speak to one random representative after another who want to know who you are, what company and your order number prior to transfering you to the person who just gave you their extension number... ridiculous. I have better things to do than give out my personal info every time I call in to a company I am ordering from... not to mention haggle with their representatives over who is at fault on a simple procedure.