Tom M.

I bought a Steel Case Leap V1 chair from Madison back in 2015 for my work office as the business owner didn't provide good comfortable chairs. When the chair arrived, it was immediately noticed, and some fellow staff were jealous. About 4 months after I bought the chair, a wheel broke, I reported the issue to Customer Service via email with pictures and received a new wheel assembly overnight.

Two co-workers ordered matching chairs, and all of us are still happy with our purchases.

Fast forward to 2020, when COVID-19 required me to spend more time working from home, I decided I needed a new chair at home. I went right back to Madison Seating and ordered the same Leap V1 chair except this time I splurged for the leather, which if you have cats at home you will need, and you can thank me later.

Both times, shipping did take a couple of weeks, we are all spoiled with two days shipping, but for the cost savings it was worth the wait!

The wife is a little jealous now, so I'll probably have to get a third chair now, just for her.