Thomas L.

I received an online order today from Old Navy.com. It was defective as they call it.
The jacket had damage that was obviously not caused by shipping. I therefore believe someone at warehouse/store decided to ship a defective item. Plainly they couldn't sell it in a store, so decided to ship it to an online customer who couldn't preview the item. I was offered a return. And had to pull teeth to get an exchange. Then, thank goodness that I checked to see if the store had it in stock before driving to make the exchange. They would have allowed me to go to the store then get told there that the item was not in stock. So again they offered a mail in exchange. I don't think I will shop here again.