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Be careful if you order through their web site. I ordered a replacement faucet head for the Grohe kitchen faucet in the house that we just bought. The part looked perfect - just screwed it on and the water pressure through the faucet, which had been low, looked good. Unfortunately, water was leaking back from the faucet. The fitting was just slightly bigger than the old one and allowed water to leak back.
DecorPlanet claims to have a return policy. In fact, I couldn't return the part because I had used it. The site said this part would work. It's not worth the risk to order from them. I highly discourage you from doing business with Decor Planet.
Tom K.'s review of DecorPlanet earned 8 Very Helpful votes
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Tom,
Thank you for taking the time to share your feedback. We always do our best to keep our customers happy but, unfortunately, it is not always possible. We are sorry we failed to meet your expectations when we refused to accept back a used product that was ordered by you for a faucet that had been purchased by the previous owners of your house. Unfortunately, since we do not go out to job sites, there is no way for our website to determine if the part you are ordering is going to be compatible with a faucet that had been in your house for years. We do stand behind the products we sell, and the information listed on our website is provided to us by the manufacturers. In the event you are purchasing parts for products that have been previously installed, we always recommend to double check with the manufacturer in regards to compatibility.
In regards to our return policy, we accept returns within 30 days as long as the product is new and in its original condition, which is industry standard.
Once again, we are sorry we were not able to meet your expectations.
Regards,
DecorPlanet.com