Tom J.

Unfortunately came across this site after I'd placed an order on polanight.co.uk. Decided to contact the company after placing an order at lunchtime today. Their website states that all orders are sent the same day and that I'd get an email confirming each step of the order, ie order processed, order despatched etc etc. I was concerned when it got to 6pm and I'd only had one email confirming the order so I called their freephone number. Now wishing I hadn't bothered because I've just been subjected to a barrage of abuse by the so called owner of the company. I asked about the order and was told because I wasn't a dentist it doesn't get sent out the same day, I said they needed to update their website to reflect that and he let loose on me! I was asked what I was complaining about because I'd only placed my order a few hours ago! The guy wouldn't let me get a word in edgeways, every time I tried explaining what it was I was indeed complaining about he interrupted me and shouted me down! I'll be amazed if my order actually arrives given that it appears to be a fraudulent operation but I'll let you know!