I have been unable to reach them for the past week to check on the status of my order (now 2 weeks old). They have not responded to my emails, and their 2 phone numbers listed do not answer at all during their reported business hours. They play a recorded message and do not allow you to leave any voicemail. I'm hoping this Christmas gift will arrive on time, but I'm not optimistic. I'm concerned this is a scam and I've been taken.