Traditionally would of always used dell (not anymore) - I bought two computers for the business and one working / one freezing on start up. I've had 2 engineers come out and couldn't fix the problem now asked for the replacement no notification after the call and I just spoke tot heir customer service who during the call hung up and added the out of hours notification. New member of staff starts today (bought the computer 3 weeks in advance) and it looks like I'll be working on my laptop for the next few weeks - I'm stunned