Toddy M.

After a divorce, i stared doing airbnb to make ends meet and provide for my 2 boys, my bnb was great and thriving, I got an LLC for my bnb and was proud of not only getting back on my feet but being a bussiness owner, i payed my taxes and did everything by the book. One day one of my regular guest mentioned that he couldn't rebook due to an error in the app, i called airbnb when they inform me that they will send this case to the specialist department to be fixed. My app froze and my guest were leaving beacuse they couldn't rebook. I called back. Again and again to see whays going on?! Again the same answer " i understand, but its in the specialist department and they will call you" they never did. Then airbnb started cancelling the few guests i had left and refunding them out of my monthly earnings! I had very loyal guests who refuse this offer, they were told they didn't have a choice and said airbnb would be cancelling regardless, they asked why? Airbnb refuse to tell them why, guests asked me why? I couldn't tell them because i myself did not know. I begged airbnb, i told them that this was my only income and that the money they were returning was infact my rent for myself and my boys. Again same answer " i understand, its in the specialist department and they will call you" until this day they never called me to explain why this was happening a week later they cancel my account, never explaining why, me and my boys are now in the process of moving out of our home beacuse we couldn't get rent, i depended too much and build a business on a company that didnt care enough to investigate or call, i cant defend myself because i dont know what was said or even if anything was said at all? I suspect it was just a glitch in the app that they didn't feel like fixing or maybe a lie was told we had a guest who we kicked out for opening bank accounts under our adress and braking into my mailbox at the time, i suspect he called and made something up but then again. I dont know. They never call to explain. It wasn't fair and cost me everything, all my hard work and ultimately my home. If anybody ever starts a class action lawsuit contact me please this was not right what this company did to me.