Todd D.

Every review that you read that is positive about Direct Unlocks is a lie. Do some research on YouTube, Google and everywhere else you can think of. I promise you that they cannot unlock a locked iPhone. If you can't unlock it, they can't unlock it. I am referring to SIM locked iPhones. They took my money, failed to communicate, then refused to refund my money. SIM locked iPhones can ONLY be unlocked by the company who activated it. There are zero exceptions to a legal, permanent SIM unlock. Please do not give them your $.
Again, if you have a SIM locked iPhone, Direct Unlocks CANNOT unlock it for ANY PRICE.

I placed a order on 5-28. On 6-10 after calling multiple times I finally leave a message stating I want to cancel my order, over 4 hours later I receive a email that says my order has shipped. Ironic how on the day I call it ships. I receive no email as to why they ship instead of cancel like I request, no explanation of why the over 10day wait just to ship. Do they expedite my order to make up for the ball dropping by them? NOPE. My money and your money are better than this company deserves if this is how they treat customers.