staffosj g.

Horrible experience. Ordered flowers for my mother's birthday. Selected teleflora because they said they could deliver it on the same day. Paid for order and included tip. Later that day I get the following voicemail:
(direct excerpt from voicemail to text) "... unfortunately the shop messages and they said that they need an alternate delivery date to deliver the order since there is an eclipse occurring so the soonest date they can deliver is tomorrow..."
I was flabbergasted. What does an eclipse have to do with delivering flowers? I called customer support and after 11 minutes on the phone with the rep who kept repeating "will you accept the delivery for tomorrow?" They finally agreed to comp the order and deliver it on the day originally promised. It became clear he lied to me to get off of the call, as my mother informed me that not only did she not get the flowers on her birthday, she still has not received them a day later. Unbelievable and unethical. Will never order from them again.