Tina W.

I purchased one of their pre configured systems. I called and chatted with them on line to make sure the computer was what I wanted. I was told by an online chat rep and a rep on the phone that the computer I selected had both WiFi and Bluetooth. The computer took 6 days to arrive (late). Upon setting up the computer I found it did not have bluetooth or WiFi. I called the company, I was on hold for over an hour, I gave up finally and left a message on their tech support line. That was in APRIL, it's now June. They have never called me back. In May I started to have a few other minor issues with the computer. Again I called the tech support line, after waiting on hold for over an hour I gave up and left a message, again 8 weeks later, NO RESPONSE. I sent repeated emails, finally weeks later they email me, and instead of making any attempts to troubleshoot the problem. They LIE and tell me my copy of Windows 10 is corrupted and they give me instructions to reformat and wipe my computer back to factory specs. This is ridiculous and the most lazy pathetic excuse for tech support I have ever seen! My computer has ZERO symptoms of having a corrupted copy of Windows 10. If I did wipe it and the issues continue it would be another 10 weeks fighting with them for an answer and apparently I would never get the correct solution. I paid them over 1900 dollars for this desktop and I now realize what a HUGE mistake that was. If you get a computer from them with zero issues you'll be fine, but from everything I've now read, if you have problems you're completely screwed. I know they may reply to this and blame it on the pandemic or some other issues, but they have bad reviews going back to last fall. They have LOTS of excuses! It would be great if they put as much effort into HELPING customers as they put into replying to their reviews and complaints on web sites. (FYI They also offer customers a 30 dollar Amazon gift card to write good reviews after purchase. I can prove this because they did it to me.) So don't believe all the good reviews. People were paid for those.