Tina R.

While going through the coved19 pandemic we tried to get ahold of the "MyFlightSearch." Held on for nearly 25 minutes when decided to press any number which it suggests then will call you back. When the automated teller comes back and says that mailbox is full and cannot receive any messages at this time and disconnected me. I tried two other numbers associated with this website. I was waiting for another 10 minutes and still nothing, no real person came on to talk. Called the original line and it stated call failed. So how do we get money back? I cannot get ahold of anyone to process this to change a flight... nothing. I do believe this is a fraudulent company and they take your money and basically run. There is no place for us to call, email without being redirected to something strange and not useful. So I decided to look up the flight number just in case and there is no flight number to be found. Totally fraudulent company. I suggest NOT to use this FRAUDULENT company for anything. No real way to get a hold of anyone, whether it be company service representative or even a simple person answering the phone call. Lesson learned!